TEMPO.CO, Jakarta - Airports are rarely the final stop in a traveler's journey, but rather serve as powerful ambassadors of a nation's commitment to excellence. From the moment passengers arrive, every detail reflects a country's commitment to providing a seamless, customer-focused experience. The first impression at immigration can set the tone for the entire visit.
Celebrating those who go above and beyond, Skytrax crowned these airports with the best immigration services worldwide on their official site. These honors highlight standout performance across key areas such as arrivals, transfers, and departures, evaluating everything from waiting times and priority lanes to the efficiency of e-gates and the professionalism of immigration staff.
10 Best Airport Immigration Services according to Skytrax
Skytrax, the air transport rating agency, has named Hong Kong International Airport and Singapore Changi Airport the top airports with the best immigration services in 2025. Other praiseworthy aviation hubs also include:
1. Hong Kong International Airport (HKG)
At the very top, Hong Kong International Airport has the best immigration service in the world, which offers a smooth and streamlined experience for every traveler on board. Notably, this is the fifth time that HKIA has been recognized in the same category in 2015, 2016, 2019, and 2020, as reported by the official Hong Kong Immigration Department.
In the pursuit of this eminent recognition, HKIA is working hand-in-hand alongside their frontline staff to push the boundaries of excellence, harnessing cutting-edge technology to elevate the travel experience. This unwavering dedication is reflected in its 24-hour immigration services, which efficiently manage the steady flow of passengers day and night.
2. Singapore Changi International Airport (SIN)
Singapore Changi International Airport is a familiar face on multiple merits to Skytrax. Occupying the first spot as the best airport in Asia, Changi became a beacon of transformative innovation.
Its outstanding advancements transcend beyond degrees, with automated check-in counters and biometric authentication to expedite immigration procedures. Upon the latest update, Singapore Changi International Airport stood firm as the first aviation hub to deliver passport-free immigration checks at all terminals, allowing passengers to clear customs in just 10 seconds.
3. Bahrain International Airport (BAH)
Bahrain International Airport tells a successful story of an impressive air travel hub with the best immigration services. This well-deserved achievement comes as no surprise, as BIA continues to raise the bar with its commitment to efficiency and customer-centric immigration process. At the heart of this progress lies its cutting-edge, touchless biometric technology, which has significantly streamlined the customs process, allowing travelers to breeze through with reduced wait times.
4. Taiwan Taoyuan International Airport (TPE)
Securing a higher step up the ladder, millions of passengers deem Taiwan Taoyuan International Airport’s immigration service incredible. What sets the aviation hub apart from the remaining contenders is its efforts in implementing e-Gates, with 71 administrations in operation now. Furthermore, the minimum age for e-Gates usage has also been lowered to 10 years following the height requirement adjustment to 120 centimeters. This policy is accessible to all rightful holders of a valid biometric ROC passport.
5. Zurich Airport (ZRH)
Zurich Airport’s tireless efforts in bringing the best immigration service are evident in its inclusion in the world’s best airports. Proudly bearing its prestigious title, Zurich Airport sets the standard for smooth and efficient travel, offering seamless customs clearance for international passengers.
Travelers aged 12 and above with biometric passports, or those holding EU/EEA citizenship, can pass through immigration via high-speed e-Gates. For those seeking an elevated experience, the airport offers premium meet-and-greet services through Fastrack VIP, ensuring a swift and stress-free arrival or departure.
6. Helsinki-Vantaa Airport (HEL)
Similar to its aforementioned European fellow, Helsinki Airport, located in Finland, provides access to dozens of automated border control gates. Waiting in lines isn't the norm here, as the immigration process takes less than a minute. However, if you are keen to try an opulent program, consider applying for Fast Track, aimed at passengers wanting shorter queues within the priority lane.
7. Leonardo da Vinci International Airport (FCO)
Also known as Fiumicino, Leonardo da Vinci International Airport received its five-star rating from Skytrax in 2022. The accolade recognized the air travel hub for its outstanding standards in providing top-quality services. Even during the period of strong traffic recovery, Fiumicino is attributed to developments in several areas, including security and immigration controls, shopping, boarding, and catering.
8. Seoul Incheon Airport (ICN)
Seoul Incheon Airport is among the eminent airports with the best immigration services. The modern air travel hub features cutting-edge technology and system improvements spanning from Smart Entry Service (an automatic immigration clearance system), the i-PreChecking system (a passenger pre-verification system), and flexible arrangement of screening officers. These accessibilities have been proven to deliver swift immigration screening.
9. Hamad International Airport (HIA)
Hamad International Airport's travel experience is enhanced by its innovative e-Gates. The self-service digital immigration systems are available at the airport’s departure and arrivals, which further simplifies customs checking for travelers.
10. Jakarta Soekarno-Hatta International Airport (CGK)
Soekarno-Hatta International Airport stands as a shining example of intentional transformation in action. Its modernized immigration facilities are designed for scale and speed, offering travelers access to 10 international gates, 18 domestic gates, and 244 check-in options, including 38 self-service kiosks. The result is a travel experience that’s as efficient as it is impressive.
Each airport with the best immigration service listed proves that efficiency, innovation, and customer care are key to creating lasting first impressions.
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